GDCC highlights 2019 and looking forward to 2020
It was a busy year (again).
- Revenue – up by 26% compared to 2018 (excluding USA). CATI data collection is alive and kicking!
- Adding 2 new CATI centers and lots of new colleagues to the GDCC family: GDCC now totals 9 call centers globally with 600+ seats
- GDCC USA achieving- and all other centers renewing ISO 27001 and 20252 accreditation
- Rolling out the Nebu CATI platform in our USA centers (TCPA compliant)
- Running 500,000+ interviewing hours in 56 languages (one of them being Telugu: this was a first for us)
- GDCC customer sat/NPS rating both remained steady at 8.3 / 31