GDCC highlights 2019 and looking forward to 2020

It was a busy year (again).

  • Revenue – up by 26% compared to 2018 (excluding USA). CATI data collection is alive and kicking!
  • Adding 2 new CATI centers and lots of new colleagues to the GDCC family: GDCC now totals 9 call centers globally with 600+ seats
  • GDCC USA achieving- and all other centers renewing ISO 27001 and 20252 accreditation
  • Rolling out the Nebu CATI platform in our USA centers (TCPA compliant)
  • Running 500,000+ interviewing hours in 56 languages (one of them being Telugu: this was a first for us)
  • GDCC customer sat/NPS rating both remained steady at 8.3 / 31
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