GDCC offers and facts:
- More than 260 CATI stations, covering over 30 languages in-house on a day-to-day basis and 40+ languages in total.
- Conducting 350 000+ interviews per year across 250+ projects.
- B2B groups (IT, Financial, Senior Managers & Healthcare) & Consumer. Extensive experience with customer satisfaction surveys
- ISO 20252 & 27001 certified
- TCPA compliant
- Digital recordings of -up to 100% of the interviews
- Single point of contact for all markets involved from an experienced English speaking team
- GDCC is the only data collection company who is able to conduct all 27 EU countries in-house without any outsourcing, using native speakers for all of the markets
- In-house experts in programming complex multi lingual and multi time zone projects
- Expert assistance with sampling as required
- Integration of our CATI platform (Nebu) with other platforms such as Confirmit or Dimensions. Dialer integration with Nebu, Confirmit, Dimensions, NIPO, CfMC, Askia
- Preview and predictive dialing
- Data delivery in SPSS, ASSCII or any other format
- Customer sat score GDCC over the last years consistently 8.3, NPS rating at 35%
As mentioned before, Quality of fieldwork is one of the most important foundations of the GDCC proposition: all processes within the GDCC call centers are focused towards conducting telephonic interviews as effective and efficient as possible.Multi language fieldwork is undertaken with the quality and integrity of data the paramount concern.