525 CATI stations
Covering over 30 languages in-house on a day-to-day basis and 40+ languages in total.
(IT, Financial, Senior Managers & Healthcare) & Consumer. Extensive experience with customer satisfaction surveys.
Single point of contact
For all markets involved from an experienced English speaking team.
In programming complex multi lingual and multi-time zone projects.
CATI platform (Nebu)
Integration of our CATI platform (Nebu) with other platforms such as Confirmit or Dimensions. Dialer integration with Nebu, Confirmit, Dimensions, NIPO, CfMC, Askia.
Preview and predictive dialling.
Customer sat score of GDCC over the last years is consistently 8.3, NPS rating at 35%.
Digital recordings of the interviews
Quality of fieldwork
As mentioned before, the Quality of fieldwork is one of the most important foundations of the GDCC proposition: all processes within the GDCC call centers are focused on conducting telephonic interviews as effectively and efficiently as possible. Multi-language fieldwork is undertaken with the quality and integrity of data the paramount concern.
GDCC is the only global data company collection service that is able to conduct all 27 EU countries in-house without any outsourcing, using native speakers for all of the markets.