For many of us, 2020 was all about personal challenges: working from home, whether or not combined with caring for children, few social contacts and in some cases even having to deal with COVID directly. It was also a challenging year for GDCC, but all in all it still was a pretty good year, see below for some details.

GDCC Highlights 2020 and Looking Forward to 2021

2020 was a busy year:

• CATI data collection is alive and kicking!
• Converted all global centers successfully to work from home models, for as long as COVID pandemic is in play.
• Covered 62 markets in 41 languages (slightly down from 2019).
• All locations renewing ISO 27001 and 20252 accreditation.
• GDCC customer sat/NPS rating both remained steady at 8+ / 30+.
• Revenue slightly down from 2019, but still going strong.
• 2021 goals:
• Aiming to return to 2019 workload levels.
• Rolling out new markets we can cover with work from home interviewers.

We are looking forward to meeting you face to face again in the foreseeable future.